Welcome to Aureva. We value your privacy and are committed to protecting your personal information.

1. Collection of Personal Data

To comply with Malaysian regulations, Aureva requires users to provide authentic documents for Know Your Customer (KYC) verification. This may include but is not limited to your national identification card, passport, or other government-issued documents.

2. Use of Personal Data

Your personal data will be used strictly for:

• Verifying your identity as required by Malaysian law.
• Processing transactions related to the purchase and sale of bullion.
• Compliance with regulatory requirements.
• Communicating with you about your account and transactions.

3. Storage and Protection of Data

Aureva implements industry-standard security measures to protect your personal information. However, users are responsible for ensuring their account credentials remain confidential.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. KYC verification documents are typically retained for a period of 7 years after account closure, in compliance with Malaysian regulations.

4. Analytics and Tracking Technologies

We use analytics tools to help us understand how visitors interact with our website:

• Google Analytics: We use Google Analytics to collect information about website usage, including page views, traffic sources, and user behavior. This helps us improve our website and user experience. Google Analytics may collect your IP address, browser type, operating system, and other technical information. You can learn more about how Google uses this information by visiting their Privacy Policy.
• Microsoft Clarity: We use Microsoft Clarity to analyze how users interact with our website through session recordings, heatmaps, and analytics. This helps us understand user behavior and improve our site's usability. Microsoft Clarity may collect interaction data, device information, and browsing patterns. For more information, please review Microsoft's Terms of Service.

You can opt out of these analytics services by adjusting your browser settings or using browser extensions designed to block tracking technologies.

5. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us provide you with a better website experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period).

The cookies we use include:

• Essential cookies: Required for the website to function properly.
• Preference cookies: Remember your settings and preferences.
• Analytics cookies: Help us understand how visitors interact with our website.
• Authentication cookies: Recognize you when you return to our website.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Your Rights

As a user, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of your personal data we hold.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request limitation of how we use your data.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided in the Contact section.

7. Buyback Policy

Aureva only buys back bullion that was originally purchased through our platform. To complete a buyback transaction, the serial number of the bullion must match our records.

8. Disclosure to Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may disclose necessary information to regulatory authorities as required by Malaysian law.

9. Contact Information

If you have any questions regarding this Privacy Policy, you may contact us at:

Aureva

Solok Minden 2, Gelugor 11700, Penang, Malaysia

Phone: +60 11-6564 2239

Email: admin@aureva.my

This Privacy Policy is subject to change. Please review it periodically.